Q & A
Do you provide delivery and pick up of items?
Yes, we can provide both delivery and pick-up for a small fee to anywhere within a 20 mile radius of Augusta, GA. If you live outside of this area, feel free to contact us and we will try to work with you.
Do you provide setup and take down of pieces?
Yes, we can provide both set up and take down of pieces. This is quoted separately and will be based on the pieces that are chosen.
Can we pick up and return ourselves to help with our budget?
Of course! We do not require you use our delivery, pick up (return), set up or take down services. Enlisting the help of family and friends for these services is certainly an excellent way to stay within your budget! All four of these services are priced separately so if you want to hire us to do some of these services for you and do others yourself that is fine too!
Are the candles or other items provided?
The glass candle holders to go with the candelabras will be included, but the candles are not included due to the variety of colors and styles available. If you need us to provide candles, it can be quoted separately.
What happens if something breaks or is damaged?
You will be charged the full replacement cost of the item and it will be deducted from your security deposit.
How can I pay for my rentals?
We accept cash and checks.
How far in advance can I reserve items for my event?
You can reserve as far in advance as you would like. The earlier the better because once a date is booked we may not be able to accommodate you.
Can I cancel or change my order?
Yes, however the Reservation Deposit is non-refundable.
Do items need to be cleaned before returning?
Yes, all items must be clean and debris free. They do not have to be washed in soap and water, but any wax build up from candles needs to be removed. This can be easily done by placing a tablespoon of water in the candle holders before you light the candles. The water prevents the candles from becoming stuck in the holder.
Do you sell any of your items?
Yes, some items are also available for purchase.
I have a specific vision for my wedding or event. Do you make custom items?
Yes, we would love to work with you to make your event everything you want it to be. Feel free to contact us and we can discuss it.
Yes, we can provide both delivery and pick-up for a small fee to anywhere within a 20 mile radius of Augusta, GA. If you live outside of this area, feel free to contact us and we will try to work with you.
Do you provide setup and take down of pieces?
Yes, we can provide both set up and take down of pieces. This is quoted separately and will be based on the pieces that are chosen.
Can we pick up and return ourselves to help with our budget?
Of course! We do not require you use our delivery, pick up (return), set up or take down services. Enlisting the help of family and friends for these services is certainly an excellent way to stay within your budget! All four of these services are priced separately so if you want to hire us to do some of these services for you and do others yourself that is fine too!
Are the candles or other items provided?
The glass candle holders to go with the candelabras will be included, but the candles are not included due to the variety of colors and styles available. If you need us to provide candles, it can be quoted separately.
What happens if something breaks or is damaged?
You will be charged the full replacement cost of the item and it will be deducted from your security deposit.
How can I pay for my rentals?
We accept cash and checks.
How far in advance can I reserve items for my event?
You can reserve as far in advance as you would like. The earlier the better because once a date is booked we may not be able to accommodate you.
Can I cancel or change my order?
Yes, however the Reservation Deposit is non-refundable.
Do items need to be cleaned before returning?
Yes, all items must be clean and debris free. They do not have to be washed in soap and water, but any wax build up from candles needs to be removed. This can be easily done by placing a tablespoon of water in the candle holders before you light the candles. The water prevents the candles from becoming stuck in the holder.
Do you sell any of your items?
Yes, some items are also available for purchase.
I have a specific vision for my wedding or event. Do you make custom items?
Yes, we would love to work with you to make your event everything you want it to be. Feel free to contact us and we can discuss it.
